Terms of Service & Subscription Agreement
Last updated: November 9, 2026 · Applies to all SecondMan HQ (HVAC TRADE OS) Subscribers & End Users
1. Service Description
SecondMan HQ (“HVAC TRADE OS”) provides cloud-based scheduling, quoting, voice note parsing, truck inventory tracking, and automated SMS communication software for independent HVAC contractors and their residential or commercial customers.
2. SMS Terms of Service (Homeowners & End Recipients)
By opting into SMS communications via phone or online scheduling, you agree to receive transactional and informational text messages, including appointment confirmations, arrival window reminders, service recaps, proposals, and seasonal maintenance notices.
Message and data rates may apply. Message frequency varies depending on your service schedule (typically up to 2–4 messages per month).
You may unsubscribe at any time by texting STOP. For customer support, text HELP or contact your service provider directly.
3. Recurring Monthly Billing & Price-Lock Terms
Authorization to Charge: By subscribing to SecondMan HQ ($85/month per device for Founding 15 accounts, or $100/month per device for Standard accounts), you authorize SecondMan HQ to automatically charge your designated payment card on file on a recurring monthly basis (every 30 days) until you cancel.
Founding 15 Lifetime Rate Lock: Accounts onboarded under the $85/month Founding 15 promotion retain the $85/month per-device rate for as long as the subscription remains active and in good standing without lapse.
4. Cancellation & Refund Policy
No Long-Term Contracts: All SecondMan HQ subscriptions are month-to-month. You may cancel your subscription at any time with 1 click or by texting/emailing support at least 24 hours prior to your next monthly billing date.
7-Day New Contractor Satisfaction Window: First-time subscribers may request a full refund within 7 calendar days of their initial purchase if fewer than 50 outbound campaign SMS messages have been dispatched. After the initial 7-day window, monthly subscription fees are non-refundable and no prorated refunds are issued for partial months, though your access will continue through the end of your paid billing period.
5. Contractor Trade Responsibility & Customer List Compliance
Independent Trade Judgment: SecondMan HQ is a software utility, not a licensed HVAC engineering firm. All nameplate serial decodes, suggested capacitor sizes, voice note extractions, and Good-Better-Best quote templates are convenience estimates only. The subscribing HVAC contractor is 100% responsible for verifying all electrical ratings, refrigerant charges, equipment sizing, local building codes, and final pricing before performing work or presenting quotes to homeowners.
Customer List & Messaging Consent: Contractor warrants that any customer phone numbers uploaded into SecondMan HQ represent existing or past customers or leads who have provided lawful consent to receive service communications under applicable federal and state laws (including TCPA).
6. Multi-Device Cloud Sync & Browser Compatibility
Seamless Truck-to-Home Sync: Your SecondMan HQ account is cloud-synchronized in real time. You may sign in with your registered email on your mobile phone or tablet in the service truck and on your desktop or laptop computer at home; all customer histories, quotes, voice notes, and van inventory update immediately across devices.
Voice Recognition Compatibility: Hands-Free Drive-Time Voice Notes utilizes the native browser Web Speech API, which is supported on iOS Safari (iPhone/iPad), Android Chrome, and Desktop Google Chrome or Microsoft Edge (with a connected microphone). Browsers without native Web Speech API support (such as Desktop Mozilla Firefox) automatically fall back to the built-in manual text entry and editing box.
7. Disclaimer of Warranties & Limitation of Liability
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SECONDMAN HQ AND ITS FOUNDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, EQUIPMENT DAMAGE, PROPERTY DAMAGE, PERSONAL INJURY, OR TELECOMMUNICATIONS CARRIER DELAYS.
IN ALL EVENTS, SECONDMAN HQ'S TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY THE CONTRACTOR TO SECONDMAN HQ IN THE ONE (1) MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.